Data privacy

Privacy Policy

Updated 4 Novembre 2019

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The purpose of the SELLSY Privacy Policy is to provide all information about the terms under which SELLSY collects and processes the Personal Information of Users. The Privacy Policy is part of the GTCU and each term defined in the GTCU has the same meaning in the Privacy Policy.

By accessing and using SELLSY, Users undertake to respect and be bound by this Privacy Policy, which can be changed or updated at any time without notice. Any modification will be posted on the Site.

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I. Nature of Data Collected by SELLSY

1.1. SELLSY collects and processes data that Users voluntarily provide to access or use SELLSY as well as data concerning the preferences of Users and traffic (such as IP addresses).

The purposes of this Data Processing are to enable Users to create an Account to access SELLSY, to use the Software, to improve services in placing cookies on Users’ devices and sending them commercial offers and marketing.

More precisely, SELLSY processes Users date Data to enable Users to:

Consult SELLSY websites
Create an Account to access and use the Sellsy Software
Register for online demonstrations, events or contests
Download our online resources
Improve services by placing cookies on users’ devices
Send you commercial and marketing offers

To open an Account, Users must provide SELLSY with at least the following personal identification information to use the Software:

Name
Email
Telephone number

Users can complete their profile with other Personal Data (their address, secondary telephone number, date of birth, the name of their customers or prospects, etc.).

SELLSY will never collect or process sensitive Personal Data in accordance with GDPR regulations, for example regarding racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, health, etc.

1.2. SELLSY also collects Data relating to the commercial relationship with its Users: history, subscribed Tools, billing and payment, participation in promotional offers, requests and incidents reported to the support service, etc.

1.3. SELLSY automatically collects certain data during visits to the website go.sellsy.com. For example, information about the origin of the connection, the type and version of the user’s Internet browser, the duration of connection, etc.

SELLSY uses cookies for the Site and the Customer Relationship Management Platform called SELLSY. A cookie is a small text file sent by the website consulted by the User in their Internet browser or on the device used. It does not personally identify the User, but has the function of facilitating navigation (memorising technical choices, past activity) and proposing relevant offers and services. Their maximum life is 13 months.

The goal is to facilitate navigation, improve use, benefits and better understand the customer experience.

The SELLSY Cookies Policy is available here.

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II. Use of Personal Data of Users

SELLSY uses Personal Data only in the cases provided for by the regulations in force, which are:

The execution of the service provision contract relating to the use of the SELLSY Software and/or;
Compliance with a legal obligation and/or;
Your consent to process your Data
Our legitimate interest in conducting prospecting or promotion operation concerning the SELLSY Group, our products, promotions or the events we organize with the SELLSY Group
Of course, SELLSY never uses personal data for marketing and commercial purposes without respecting the wishes of the data subjects who can always unsubscribe from these communications.

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III. Processing of Personal Data

SELLSY collects and processes Users’ Personal Data in a fair and lawful manner and in compliance with the principles of European Regulation 2016/679 of 27 April 2016 (GDPR).

SELLSY is responsible for the processing of Personal Data of Users within the meaning of the GDPR.

SELLSY has appointed a Data Protection Officer (DPO) who continuously monitors SELLSY’s compliance with GDPR principles and rules. Their mission is notably:

to make SELLSY employees aware of the protection of Personal Data;
to support the teams during the implementation of processing;
to respond to requests related to the exercise of Users’ rights in accordance with Article VIII.

The DPO can be contacted via this dedicated email address: dpo@sellsy.com.

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IV. Retention of Personal Data of Users

4.1 Security

SELLSY makes every effort to prevent the loss, misappropriation, intrusion, unauthorised disclosure, alteration or destruction of Personal Data disclosed by Users.

Therefore:

The data is stored on SELLSY’s own servers, hosted within the infrastructure of CLARANET France. The server security check and the update of operating software is carried out in real time.
All information sent to SELLSY is encrypted [256-bit TLS protocol].
SELLSY employees are subject to an obligation of confidentiality and non-disclosure and have all signed a specific commitment to the protection of Personal Data.
Access to Data is governed by a strict access control policy, reserved to authorised persons, under defined conditions.
When SELLSY uses subprocessors to process Personal Data, SELLSY ensures that these subprocessors guarantee an equivalent level of security protection.

4.2. Term

SELLSY retains Personal Data in accordance with legal provisions:

SELLSY keeps the information relating to the management of the Customer Account, orders, billing, payments 10 years after the end of the contract or the last contact from the Inactive Customer;

SELLSY keeps the information related to the creation and management of prospecting files 3 years from the collection of data or the last contact from the prospect;

SELLSY keeps inactive Customer Data for the purpose of sending information about the commercial and marketing offers, within 3 years after the end of the business relationship.

SELLSY has the obligation to keep, for one year, the Personal Data following the creation, modification, or removal of User Content:

Login identification;
The identification given by the terminal;
Types of protocols;
Nature of the operation;
Date and time of the operation;
Identification used by the author of the operation.

When the retention of the Data is no longer justified by the management of a Customer Account, a legal obligation or commercial requirements, and notwithstanding the exercise of the rights of deletion or modification, SELLSY will delete the Data in a secure fashion.

4.3. Account Cancellation

Users may also request that their Account be deleted in accordance with the Terms. Their data will be deleted by SELLSY without prejudice to Article 4.2 above.

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V. Access to the Personal Data of Users

5.1. Access to Data by SELLSY Employees

According to the purposes defined in Article 1, the customer service, support, administrative, accounting, technical, marketing and sales departments are likely to have access to Personal Data.

Access to your data is based on individual access permissions as specified in Article 4.1.

5.2. Data Transmission

SELLSY can outsource the following services:

Hosting
Providers sending postal or digital mail
Maintenance and technical development providers

Pursuant to Article 28 of the GDPR, SELLSY’s subcontractors’ access to the Data is provided for by a contract signed between SELLSY and the subprocessor, which sets out its obligations with respect to the protection of Personal Data that are available to SELLSY.

5.3. Additional restrictions on use of your data as a Gmail account user

You can synchronize your Gmail account with the Sellsy Software via a connection app. In order to enhance the security and privacy of your Gmail account user data, and notwithstanding anything else in this Privacy Policy, the app’s use of that data will be subject to these additional restrictions:

The App will only have access access to: read, write, modify or control Gmail messages bodies (including attachments) to provide a webmail client that allows users to compose, send, read and process emails;
The App will not transfer this Gmail data to others, unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition or sale of assets;
The App will not use this Gmail for serving advertisements;
The App will not allow humans to read this data, unless we have your affirmative agreement for specific messages, or where doing so is necessary for security purposes such as investigating abuse to comply with applicable law, or for the App’s internal operations and even then only when the data have been aggregated and anonymized.

Sellsy’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

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VI. Transfer of Personal Data

SELLSY retains Personal Data in the European Union.

If the Data collected by SELLSY in connection with the Services were to be transferred, in a very marginal way, to subcontractors located in other countries, SELLSY shall ensure that appropriate safeguards are provided to control any transfer of Personal Data.

SELLSY may provide Users’ Personal Data only if it is required by law or ordered by a French court.

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VII. Communication from SELLSY

7.1 SELLSY can send emails to Users at the email address associated with their account for technical or administrative reasons or to inform the Users of the change of the services.

7.2 SELLSY can also send Users SMS messages or emails containing commercial and marketing offers or concerning your participation in events, under the conditions of Article VIII. A deactivation link allows Users to unsubscribe at any time.

If you are unsubscribed from these communications you will nevertheless continue to receive the communication listed in Article 7.1.

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VIII. Exercise of User Rights

In accordance with the French Data Protection Act and the European Regulation 2016/679 of 27 April 2016 (GDPR), in force on 25 May 2018, Users have the following rights concerning the processing:

right of access
right to rectification
right to object
right to erasure
right to data portability
right to restriction of processing

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Users may exercise these rights by writing to SELLSY at their postal address: 50 avenue du Lazaret 17000 LA ROCHELLE or contact the DPO directly at dpo@sellsy.com.

All requests must be justified and accompanied by a copy of a valid ID.

Users may also:

modify their Personal Data directly from their Account, if they have one
manage the receipt of promotional communications (not related to a transaction) by simply clicking on the “unsubscribe” link at the bottom of emails sent by SELLSY
manage the reception of SMS messages by sending a “STOP” text message

General Data Protection Regulation

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Why?

The European Regulation of 27 April 2016 on personal data came into force on 25 May 2018.

Its objective is to strengthen the protection of individuals in the European Union. It defines and specifies a certain number of rights recognized to individuals whose personal data is processed. It also provides for a certain number of obligations on the part of companies.

1. An extended scope of application

Since May 25, 2018, any company, as soon as it offers goods or services to the persons concerned by the processing on the whole territory of the European Union, must apply the GDPR.

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2. The accountability principle and the end of reporting obligations

The accountability principle is one of the fundamental principles of the GDPR. It refers to the obligation for companies to implement internal mechanisms and procedures to demonstrate compliance with data protection rules.

This principle requires companies to provide the supervisory authorities (in France, the Commission Nationale Informatique et Libertés) with documentation establishing compliance with the Regulation.

Routine processing operations must now be listed in a register and no longer have to be declared to the CNIL.

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3. Increased penalties

Failure to comply with the obligations of the Regulation is sanctioned by administrative fines issued by the Commission Nationale Informatique et Libertés. These fines have been considerably increased and can amount to up to 20 million euros or 4% of worldwide turnover (whichever is higher).

The CNIL monitors the application of the GDPR and imposes penalties of several million euros.

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4. Strengthening the rights of data subjects

New rights are recognized for the persons concerned by the processing.

These include the right to portability, the right to be forgotten and the right to limitation. In the event of a data breach, procedures must also be defined to notify the CNIL and the persons concerned.

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5. A new actor: the Data Protection Officer (DPO)

The DPO guarantees the compliance of his organization with the Data Protection Act.

His appointment, mandatory in certain cases (*), is one of the major measures of the Regulation. He takes over from the Data Protection Correspondent but his responsibilities are broader.

Companies wishing to commit themselves to the respect of the privacy of individuals can also proceed to the optional appointment of a DPO.

The DPO continuously monitors the compliance of his organization. His appointment must meet conditions of integrity and professional ethics, Sellsy appointed a DPO on May 25, 2018, he can be contacted at dpo@sellsy.com

(*) For public authorities or organizations, organizations whose basic activities lead them to carry out regular and systematic monitoring of individuals on a large scale, organizations whose basic activities lead them to process on a large scale so-called "sensitive" data or data relating to criminal convictions and offences.

6. New obligations for data processors

Until May 25, 2018, only the controller - who decides on the purposes and means of the processing - was responsible.

The GDPR provides that a processor is responsible in principle and subjects it to specific security, confidentiality and accountability obligations.

There is a relative obligation to advise on certain points of the regulation (breaches, security, data destruction, contribution to audits).

Politique de cookies

À jour au 10 décembre 2021

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Télécharger en PDF

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La présente Politique de cookies est destinée à l’information des utilisateurs du site web de Sellsy (https://go.sellsy.com) (“le Site”) sur la nature, l’utilisation des cookies ainsi que sur les outils permettant de les paramétrer. Pour vérifier les mises à jour de cette Politique, nous vous invitons à consulter régulièrement cette page.

Lors de la consultation du site web de Sellsy, le dépôt des cookies sur l’appareil que vous utilisez (le “terminal”) est soumis à votre consentement dès lors que les cookies ne sont pas strictement nécessaires au fonctionnement du Site.

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I. Qu’est-ce qu’un cookie ?

Un cookie est un fichier de petite taille et identifié par un nom, qui peut être déposé par le site web auquel vous vous connectez. Votre navigateur web le conserve pendant une certaine durée (V. Durée de conservation des cookies) et le renvoie au serveur web chaque fois que vous vous reconnectez.

Les cookies servent à faire fonctionner le site go.sellsy.com, à faciliter votre navigation, ainsi qu’à vous proposer des offres et services pertinents.

Lors de votre visite sur notre Site, certains cookies essentiels à son fonctionnement sont déposés automatiquement sur votre terminal. D’autres cookies sont soumis à votre consentement exprès (IV. Consentement au dépôt des cookies).

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II. Informations collectées par les cookies

Les cookies du Site peuvent collecter des données qui se rapportent à un terminal ou à un comportement à un instant donné, notamment :

L’adresse IP du terminal connecté
La date, l’heure et la durée de visite sur une page ou l’ensemble du site
Le nombre de pages vues
Le chemin de navigation
Le type de système d’exploitation
Le type et la version du logiciel de navigation utilisés
La marque et le modèle du terminal mobile ou tablette 
La langue d’utilisation

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III. Types et finalités des cookies

1. Types de cookies

1. Cookies internes

Les cookies internes sont générés et stockés localement par Sellsy : aucun tiers n’a accès aux données. Ils sont à différencier des cookies dits “tiers”, qui sont générés par nos fournisseurs ou par les réseaux sociaux.

2. Cookies tiers

Un cookie tiers est un cookie placé sur votre terminal par le serveur d’un domaine distinct de celui du Site. Les cookies tiers sont généralement ceux utilisés par les services de web analyse, différents outils marketing, les réseaux sociaux, ou différentes plateformes publicitaires (retargeting).

2. Finalités des cookies

Cookies nécessaires au fonctionnement du site web de Sellsy

Ces cookies sont essentiels pour garantir le fonctionnement et l’optimisation du Site. Ils vous permettent d’utiliser les principales fonctionnalités du Site et de sécuriser votre connexion.

Le Site utilise :

gtm_auth / gtm_debug / gtm_preview : pour vous permettre d’accepter/refuser les cookies
XenoApp : pour discuter avec nous par chat
LiveCall : pour vous faire rappeler par un expert

Ces cookies étant indispensables au fonctionnement, à la navigation sur le Site ou à l’utilisation d’un service à votre demande, ils ne peuvent pas être refusés via le bandeau cookies du site web de Sellsy.

Ainsi, nos partenaires LiveCall et XenoApp déposent des cookies pour vous permettre d’être rappelé.e par l’un de nos conseillers ou d’utiliser l’outil de chat en ligne : ces cookies sont essentiels au fonctionnement de ces services et ne sont déposés que si vous souhaitez en bénéficier.

Vous pouvez également vous y opposer et les supprimer en utilisant les paramètres de votre navigateur (VI. Gestion des cookies), cependant votre expérience utilisateur risque d’être dégradée.

‍Cookies de suivi des visites en provenance de la plateforme et de mesure de l’efficacité des campagnes publicitaires

Ces cookies permettent de mesurer les performances de nos actions marketing, afin de vous proposer un contenu toujours plus pertinent et adapté à vos attentes.

Le site utilise :

Appvizer
Bing Ads
Google Ads
Facebook
Capterra (Gartner Digital Partners)
LinkedIn
Microsoft Ads

Vous pouvez les refuser à tout moment via notre bandeau cookies (VI. Gestion des cookies). Si vous les acceptez, les informations enregistrées grâce aux cookies seront conservées pendant 13 mois au maximum.

Cookies de mesure d’audience et d’interactions sur notre site

Ces cookies permettent de suivre les audiences du Site afin de générer des données statistiques sur l’utilisation qui en est faite. Ils nous permettent d’améliorer la performance du Site et de vous proposer un contenu adapté.

Le site utilise :

GetQuanty
Google Analytics
Hotjar
Plezi
Salesloft

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IV. Consentement au dépôt des cookies

La première fois que vous vous rendez sur le Site, vous voyez s’afficher un bandeau dédié aux cookies qui vous propose :

D’accepter ou de refuser tous les cookies
De réaliser un choix personnalisé, cookie par cookie

À tout moment, vous pouvez revenir sur vos choix et les paramétrer à nouveau en accédant à l’interface de gestion des cookies, située en bas de notre Site dans l’onglet “Gérer mes consentements”.

Le cookie technique stockant votre choix est déposé sur votre terminal pour une durée de 6 mois : à terme, nous vous demanderons à nouveau d’accepter, de paramétrer ou de refuser les cookies.

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V. Durée de conservation des cookies

Les cookies de session disparaissent dès que vous quittez le Site alors que les cookies dits permanents demeurent sur votre terminal jusqu’à expiration de leur durée de vie (maximum 13 mois) ou jusqu’à ce que vous les supprimiez à l’aide des fonctionnalités de votre navigateur (VI. Gestion des cookies).

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VI. Gestion des cookies

1. Plateforme de gestion des consentements de Sellsy

L’interface est accessible directement lors de votre première visite. Elle vous permet de paramétrer les cookies déposés sur votre terminal. Vous pouvez à tout moment revenir sur vos choix et les paramétrer à nouveau en accédant à l’interface de gestion des cookies, en bas de notre Site, dans l’onglet “Gérer mes consentements”.

Cette interface est proposée par notre partenaire Didomi et nous permet de configurer les cookies et de recueillir le consentement des utilisateurs dans le respect des recommandations de la CNIL.

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2. Configuration de votre navigateur web

Vous pouvez configurer votre navigateur web à tout moment et gratuitement si vous souhaitez que des cookies soient enregistrés dans votre terminal ou qu’ils soient rejetés, soit systématiquement, soit en fonction de leur émetteur.

Cependant, l’interdiction totale des cookies peut entraîner des problèmes de navigation sur les sites Internet.

Pour la gestion des cookies, la configuration de chaque navigateur est différente. Elle est décrite dans le menu d’aide de votre navigateur, qui vous permettra de savoir de quelle manière modifier vos souhaits en matière de cookies.

À titre d’exemple, voici les liens des procédures pour configurer vos choix à partir des options de votre navigateur :

Pour plus d’information sur la configuration des cookies, vous pouvez vous rendre sur le site Internet de la CNIL : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

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VII. Garanties de nos partenaires

Le site go.sellsy.com s’appuie sur certains services proposés par des sites tiers. Ces fonctionnalités utilisent des cookies tiers directement déposés par ces services. Lors de votre première visite sur le Site, le bandeau cookies vous informe de la présence de ces cookies et vous invite à indiquer votre choix. Ils ne seront déposés que si vous les acceptez.

À titre d’information, voici les liens des politiques de confidentialité de nos partenaires :

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VIII. Informations complémentaires

Vous pouvez consulter à tout moment notre Politique de confidentialité si vous souhaitez en savoir plus sur la manière dont nous gérons vos Données Personnelles.

Pour tous autres renseignements, vous pouvez nous contacter par courriel à l’adresse email contact@sellsy.com.

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