Sellsy + Algolia : instant search for enhanced customer self-care

Sellsy and Algolia
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We've been following Algolia for a while at Sellsy and we had the opportunity to test it on our API documentation with the excellent (and free) docsearch

If you never heard about Algolia, it's a Franco-American startup that had the excellent idea of offering a data indexing service allowing real time search via an API (to obtain similar benefits as technologies such as Solr or ElasticSearch, without specific technical skills).

To dive deeper, we just released it for searching the Sellsy FAQ, which was a good example as it's a real bible.

As always with Algolia, it speaks for itself:

Once this integration was done, we worked on its integration into our support form in our application.

Again, it was very quick to get the implementation below, which will help us reduce the number of received tickets and improve customer satisfaction through faster response.

What's next?

Now that our FAQ is indexed, we'll include it in the supp

ort module. The idea is to analyse ticket content to offer suggestions ready to be included in the response to the client.

Once these features tested for our own use, we will add this functionality to Sellsy.

You will then be able to manage your own FAQ for your Sellsy website and the support add-on, benefiting from Algolia technology.

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What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

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